Privacy Policy

1. Introduction

Sunder Service ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sunderservice.com or use our home appliance repair and sales services.

This policy is compliant with the Information Technology Act, 2000 (India) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We also align with international standards including GDPR (General Data Protection Regulation) principles.

By using our website or services, you consent to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following personal information when you book a service, make a purchase, or contact us:

• Name: Your full name for identification and communication.
• Phone Number: Primary contact for booking confirmation and technician coordination.
• Email Address: For sending booking confirmations, invoices, and promotional offers (with consent).
• Address: Your service location for technician dispatch.
• Payment Information: We do NOT store credit/debit card details. Payments are processed securely through third-party gateways (UPI, PhonePe, Google Pay).
• Service Details: Information about your appliance, including brand, model, and issue description.

2.2 Information Automatically Collected

When you visit our website, we automatically collect:

• Device Information: Browser type, operating system, device type.
• Usage Data: Pages visited, time spent, referring URLs, and interactions.
• IP Address: For analytics and security purposes.
• Cookies: Small data files stored on your device (see Section 8).

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process bookings, dispatch technicians, and complete repairs/installations.
• Communication: To send booking confirmations, reminders, invoices, and service updates via SMS, email, or WhatsApp.
• Customer Support: To respond to your queries, complaints, and feedback.
• Marketing (with consent): To send promotional offers, discounts, and newsletters. You can opt out anytime.
• Improvement: To analyze usage patterns and improve our website and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We do NOT sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With Technicians: Your name, phone number, and address are shared with the assigned technician for service delivery.
• With Service Providers: Trusted third parties who assist us in operating our website and business (e.g., hosting, SMS gateway, payment processors). These parties are bound by confidentiality agreements.
• Legal Requirements: If required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all website data transmission.
• Secure servers with firewall protection.
• Access controls — only authorized personnel can access personal data.
• Regular security audits and updates.

However, no method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Service Records: Retained for 2 years after your last service for warranty and support purposes.
• Contact Information: Retained until you request deletion or unsubscribe.
• Website Analytics: Anonymized data may be retained indefinitely for analytical purposes.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request correction of inaccurate or incomplete data.
• Deletion: You can request deletion of your personal data ("Right to be Forgotten").
• Opt-out: You can opt out of marketing communications at any time by clicking "Unsubscribe" in emails or contacting us.
• Data Portability: You can request your data in a structured, machine-readable format.
• Withdraw Consent: You can withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at privacy@sunderservice.com or call +91 98765 43210.

8. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device by your web browser.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., session management).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings.

8.2 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of our website. To learn more about managing cookies, visit www.allaboutcookies.org.

9. Third-Party Services

Our website may contain links to third-party websites or services (e.g., Google Maps, WhatsApp, social media platforms). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you interact with.

Third-party services we use include:

• Google Analytics: For website traffic analysis.
• Google Maps: For displaying our location.
• WhatsApp Business API: For customer communication.
• Payment Gateways: For processing payments (we do not store payment details).

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

For significant changes, we will notify you through our website or via email (if you have provided your email address). Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: